At Equity Release, we are dedicated to delivering top-quality installation services and exceptional customer service.

We understand that there may be occasions when our clients are not fully satisfied with our services, and we are committed to addressing any concerns in a fair, transparent, and timely manner.

Complaints Procedure

Equity Release has a formal complaints procedure to ensure that all issues are handled efficiently and fairly. If you wish to raise a complaint, you can contact us directly using the enquiry form provided.

Complaints Handling

All complaints received by Equity Release will be managed promptly and fairly. We will keep you informed throughout the process and ensure your complaint is thoroughly investigated. Our aim is to resolve any issues as swiftly as possible.

Complaints Resolution

We are committed to finding fair and satisfactory resolutions to all complaints. Equity Release will work closely with you to address your concerns and ensure your needs are met. If we are unable to resolve the complaint to your satisfaction, we will provide a clear explanation of our decision and offer information on further options for recourse.

Complaints Record-Keeping

Equity Release maintains detailed records of all complaints, including the nature of the issue, actions taken, and the resolution reached. This information helps us identify trends and areas for improvement, ensuring our complaints handling procedures remain effective and fair.

Feedback and Continuous Improvement

We value feedback from our clients and use complaints as opportunities for growth. Equity Release is committed to using the insights gained from complaints to enhance our services and prevent similar issues from occurring in the future.

We take every complaint seriously and are committed to resolving issues in a fair and satisfactory manner. If you have any concerns, please reach out to us using the enquiry form provided, and we will do our utmost to find a solution that meets your expectations.